Terms and Conditions
Effective and last updated: November 2, 2026
These Terms govern use of the Daye Health Transport website, mobile apps, and booking features. “Daye” refers to the transportation service operating under the Daye Health Transport name, also listed as Daye Health Transportation. God Complex Productions is the app publisher and developer and does not operate the transportation service or provide rides.
You may use account and booking features only if you can form a binding agreement and agree to these Terms. If you act for a rider, you must have authority to make the arrangement and provide the information involved. A parent, guardian, or authorized representative should arrange service for someone unable to do so themselves.
1. Non-emergency transportation
Daye offers non-emergency transportation in Pennsylvania within its stated service area, currently within 50 miles of East Stroudsburg. The website and app are not medical advice, emergency dispatch, or an ambulance service. For a medical emergency, call 911.
Tell Daye about required wheelchair access, assistance, equipment, companions, and other relevant needs before travel. Availability, vehicle suitability, companion approval, required documents, and safe arrangements must be confirmed with Daye.
2. Requests, confirmation, and trip information
Submitting a request does not by itself confirm a ride. A ride is subject to Daye’s approval, availability, service area, and any required payment or documentation. Check the acceptance and status information provided for your booking. Give accurate pickup, destination, contact, and return-trip details and notify Daye promptly of changes.
Pickup estimates, route suggestions, maps, and live locations are informational. Traffic, weather, connectivity, device permissions, and other conditions can affect their accuracy or availability. Contact dispatch directly for urgent service changes; do not rely on an unread app message for time-sensitive instructions.
3. Prices, payment, cancellations, and refunds
The price and applicable charges are those disclosed for the booking or otherwise communicated by Daye. Request clarification before confirming if a fare, waiting charge, assistance charge, or other fee is unclear. Online card payments are processed through Stripe; the app’s download price is separate from transportation charges.
Cancellation and refund eligibility depend on the booking’s status, timing, disclosed cancellation terms, and any applicable charges. Payment-provider processing can affect when an approved refund appears. Contact Daye about a disputed charge or a cancellation that cannot be completed in the app.
For a round trip, contact dispatch before canceling only the return portion to confirm the effect on the fare. Do not assume that removing one part of the trip automatically results in a particular refund.
4. Account responsibilities
Keep your account information accurate and your password, authenticator, recovery codes, and tracking links secure. Do not share an administrator or driver login. Report suspected unauthorized use. Driver and administrator features require authorization; creating a rider account does not give access to those features.
Do not interfere with the service, bypass access controls, misuse another person’s information, submit knowingly false requests or reports, send unlawful or abusive content, or use the app while driving in a way that distracts from safe operation.
5. Rider conduct and service safety
Follow reasonable safety instructions and communicate assistance needs accurately. Daye may decline, delay, or stop a service when necessary for safety, unsuitable arrangements, abusive conduct, nonpayment, or other legitimate operational reasons, subject to applicable law. Contact Daye to arrange appropriate assistance rather than relying on unsupported app instructions.
6. Waivers and other service documents
A booking may require a separate transportation waiver, signature, or service document. Those documents should be reviewed before signing and apply according to their own terms and applicable law. These website/app Terms do not replace a separately signed transportation agreement or change a fare or cancellation policy disclosed for a particular booking.
7. Family sharing, notifications, and submissions
Only invite people or share ride information when authorized. You control the family-sharing features available in your account. A recipient who has already received information may retain a copy even after future sharing is disabled.
Notification settings control eligible email and push alerts. Essential account-access, security, and payment communications may still be sent. Device settings, network availability, and provider delivery can affect notifications; the app does not guarantee that every alert will arrive immediately.
You retain your rights in information and content you submit. You authorize Daye and its service providers to use it as reasonably needed to provide the requested service, administer your account, and handle support or incidents as described in the Privacy Policy. Do not submit material you lack authority to provide.
8. Privacy, cookies, and deletion
Our Privacy Policy describes how information is handled, and our Cookie Policy explains browser storage. Account deletion removes the login and personal details handled by the deletion process, but some history, a protected matching identifier, audit information, and backup records remain as explained on the Account and Data Deletion page. Deleting an account does not automatically cancel outstanding service or payment responsibilities.
9. Availability, third parties, and intellectual property
We make reasonable efforts to operate the service, but the app may be interrupted, updated, or unavailable. Where permitted by law, digital features are provided on an “as available” basis. Third-party sign-in, maps, payment processing, networks, and app stores are also subject to their providers’ terms. App-store licenses apply where applicable.
The Daye name, logo, software, and site materials belong to their respective owners or licensors. You may use the app and site for their intended service purposes. These Terms do not grant ownership of those materials or permission to impersonate Daye or misuse its branding.
10. Suspension, changes, and applicable law
We may restrict account access when reasonably necessary to protect security, investigate misuse, or enforce these Terms, subject to applicable law. Contact Daye if you believe access was restricted in error. You may stop using the service and request deletion as described in our policies.
We may update these Terms and identify the current version by the date above. Material changes will be communicated where required. Pennsylvania law governs to the extent permitted, without removing protections that another applicable law requires. Nothing in these Terms excludes liability, remedies, or consumer rights that cannot lawfully be excluded.
11. Contact
For transportation, account, payment, or terms questions, contact Daye Health Transport at dayehealthtransport@yahoo.com or (570) 856-4880.