Account and Data Deletion

Effective and last updated: November 2, 2026

You can request deletion of a Daye Health Transport account without installing or reinstalling the mobile app. This page covers the Daye Health Transport / Daye Health Transportation apps published by God Complex Productions.

Delete a rider account yourself

1. Sign in on the website or open the Daye app.
2. In the rider dashboard, open the Account tab and find Delete account.
3. Enter the account email and type DELETE, then confirm the request.

An active ride request or trip can prevent self-service deletion. Resolve it with dispatch first. Account deletion is separate from cancellation and refunds.

Request help without signing in

Email dayehealthtransport@yahoo.com with the subject Daye account deletion request, or call (570) 856-4880. Include the email associated with your account and state whether you want account deletion or help with particular retained records. Do not send a password, authenticator code, payment-card details, or unnecessary medical information.

We may need to verify account ownership or your authority to act for the account holder before making changes. Drivers and administrators should use this contact method. Assisted and provider-side deletion may take additional processing; contact us for the status of your request.

What is removed and what remains

The rider-account deletion process removes the login, profile, linked family and push registrations, and identifying details handled by the erasure process, including contact information, addresses and coordinates, signatures, and identifying free-text content in retained records.

De-identified ride and incident summaries and certain operational and security records remain. For accounts with a verified email, a secret-key-protected email fingerprint is retained so eligible history can be restored if you sign up again with the same email and verify it. The fingerprint is not a readable email address, but it is still a matching identifier. Removed personal details are not restored.

Retained historical summaries, matching fingerprints, audit records, and backup copies do not currently have a fixed automatic expiration. Contact us about additional deletion of retained information. Read the Privacy Policy for the complete retention explanation.